How do I apply for water service in Bacliff, TX
Come into our office location 4302 12th Street, Brick Building with the Flag pole across from the water tower and fill out an application.
Is there a deposit required?
Yes. A $175.00 deposit is required for residential service only. We only accept check ,cash or money orders in the Office for your deposit. No credit cards.
Is there anyway the deposit can be waived?
No. Each account requires a new deposit
Is the deposit refundable?
No.It will be applied to your final bill and the refund will be mailed to the forwarding address provided by the customer.
Is there a deposit for commercial service?
Yes. The minimum deposit for commercial accounts is $200.00.
I am leasing and need water service, what documents do I need?
A current lease agreement and current US Photo identification.
I am purchasing property and need water service, what documents do I need?
Closing/settlement papers and current US Photo identification.
I need water service for a commercial property, what documents do I need?
Tax Id number, a lease agreement if leasing,closing or settlement papers if property is purchased, and proof of identification.
Is garbage pick up included when signing up for water service?
Yes. Residential Only . Garbage pick-up is included. Service is provided by Decker Dispose All. More information on Home page on Trash Truck. You will need to furnish your own Trash Can.
Can I apply for water service over the phone?
No. We can provide you with an application by fax or download & print it below, you will need to come in to our location at 4302 12th Street, Bacliff
Can I pay my bill online?
Can I view my bill online?
Yes. You will need your first bill, to sign up .You can receive an email each Month if you sign up. So go to our Online Pay Info Page to sign up and view your bill online.
What are your hours of operation?
Monday-Thursday from 7:00am- 11:30am & 12:00pm-4:30pm Friday 7:00am-11:00am for all services, other than new service. Hours for New Water Service or from 7:00am-11:30am & 12:00pm-4:00pm Monday - Thursday. Must be in by 2pm for same day connection if possible.
All applicants are required to come into our Office at 4302 12th Street to apply for new service.
Homeowners requirements include:
Closing papers w/Lot, & Block No.
$175.00 Cash, Check,or Money Order, No Credit Cards = Deposit
Current TX Drivers License or US Photo ID
Signed Lease Agreement
$175 Cash, Check,or Money Order, No Credit Cards = Deposit
Current TX Drivers License or US Photo ID
*Hours for New Service = Monday thru Thursday. 7:00am to 11:00am, 12:00pm to 4:00pm. Water will be turned on the same day if time available. After 2:00pm water will be turned on the next business day.
The bill includes water, sewer, fire, street lights, & trash (starting 2/1/16)
Meters are read on about the 10th of month. We are one month behind in our billing. Bills are mailed out at the end of month .
Payment is due, on receipt of bill, the bill is past due after the 10th of mo. and a 10% penalty is added. If payment is not received by 19th on the 20th at 7:00 a.m. a SERVICE FEE of $20 will be added to bill.If water service is disconnected there will be an additional $20 disconnect fee added to your bill.
Cash,checks, money order or credit card and phone 281-377-9010 are accepted.
Returned checks are charged $25 NSF Fee.
Service re-connected after hours will have $20 after hrs. fee.
Should a lock become necessary, there will be an additional fee of $35.
A Service Agreement must be signed at time of new service.
Closing Your Account
To close your account, please call 281-339-1634 or come by our Office 4302 12th Street to request that your account be terminated.
Information required: forwarding address for final bill or refund check, current daytime phone # and the date you desire service to end.
** RESIDENTIAL DEPOSITS ARE APPLIED TO FINAL BILL WHEN ACCOUNT IS CLOSED OUT AND THEN, THE DIFFERENCE IS REFUNDED BY MAIL AT THE FIRST OF THE FOLLOWING MONTH, DEPENDING ON CLOSE OUT DATE.
**NO PAYMENTS MADE AFTER THE 19th WITHOUT CALLING THE OFFICE FIRST
Payments made and not reported to the office with confirmation number will be subject to Cut-Off. If your water has been dis-connected. Service will not be re-connected with out confirmation number.
It may take up to 3 business days to process your payment.
House Address numbers must be Posted & Visible From the Street