NEW ACCOUNT INFO

New Customers Questions

Come into our office location 4302 12th Street, Brick Building with the Flag pole across from the water tower and fill out an application.

Yes. A $175.00 deposit is required for residential service only. We only accept check ,cash or money orders in the Office for your deposit. No credit cards.

No. Each account requires a new deposit
No.It will be applied to your final bill and the refund will be mailed to the forwarding address provided by the customer.
Yes. The minimum deposit for commercial accounts is $200.00.
A current lease agreement and current US Photo identification.
Closing/settlement papers and current US Photo identification.
Tax Id number, a lease agreement if leasing,closing or settlement papers if property is purchased, and proof of identification.
Yes. Residential Only . Garbage pick-up is included. Service is provided by Decker Dispose All. More information on Home page on Trash Truck. You will need to furnish your own Trash Can.
No. We can provide you with an application by fax or download & print it below, you will need to come in to our location at 4302 12th Street, Bacliff
Yes. You may go to our online pay info Page to pay your water bill.
Yes. You will need your first bill, to sign up .You can receive an email each Month if you sign up. So go to our Online Pay Info Page to sign up and view your bill online.

Monday-Thursday from 7:00am- 11:30am & 12:00pm-4:30pm Friday 7:00am-11:00am for all services, other than new service. Hours for New Water Service are from 7:00am-11:00am & 12:00pm-4:00pm Monday – Thursday. Must be in by 2pm for same day connection, if possible.

New Account Information

All applicants are required to come into our Office at 4302 12th Street to apply for new service.

Homeowners requirements include:

Closing papers w/Lot, & Block No.

$175.00 Cash, Check,or Money Order,
No Credit Cards = Deposit

Current TX Drivers License or US Photo ID

Renters requirements:

Signed Lease Agreement

$175 Cash, Check,or Money Order,
No Credit Cards = Deposit

Current TX Drivers License or US Photo ID

House Address numbers must be Posted & Visible From the Street

*Hours for New Service* Monday thru Thursday. 7:00am to 11:00am, 12:00pm to 4:00pm. Water will be turned on the same day, if time is available. After 2:00pm water will be turned on the next business day.

The bill includes water, sewer, fire, street lights, & trash (starting 2/1/16)

Meters are read on about the 10th of month. We are one month behind in our billing. Bills are mailed out at the end of month .

Payment is due, on receipt of bill, the bill is past due after the 10th of mo. and a 10% penalty is added. If payment is not received by 19th on the 20th at 7:00 a.m. a SERVICE FEE of $20 will be added to bill.If water service is disconnected there will be an additional $20 disconnect fee added to your bill.

Cash,checks, money order or credit card and phone 281-377-9010 are accepted.

Returned checks are charged $25 NSF Fee.

Service re-connected after hours will have $20 after hrs. fee.

Should a lock become necessary, there will be an additional fee of $35.

A Service Agreement must be signed at time of new service.

Closing Your Account

To close your account, please call 281-339-1634 or come by our Office 4302 12th Street to request that your account be terminated.

Information required: forwarding address for final bill or refund check, current daytime phone # and the date you desire service to end.

** RESIDENTIAL DEPOSITS ARE APPLIED TO FINAL BILL WHEN ACCOUNT IS CLOSED OUT AND THEN, THE DIFFERENCE IS REFUNDED BY MAIL AT THE FIRST OF THE FOLLOWING MONTH, DEPENDING ON CLOSE OUT DATE.

**NO PAYMENTS MADE AFTER THE 19th WITHOUT CALLING THE OFFICE FIRST

Payments made and not reported to the office with confirmation number will be subject to Cut-Off. If your water has been dis-connected. Service will not be re-connected with out confirmation number.

It may take up to 3 business days to process your payment.